Delivery & Returns - Everything You Need to Know!

UK Delivery

• Flat rate delivery charge of £7
• Smaller items wing their way to you via Royal Mail tracked 24
• Larger pieces travel by Parcelforce or courier
• Delivery usually takes 3-5 working days from when you place the order

A Quick Note About Delays Look, we all know sometimes life gets a bit... interesting. While I'll get your pieces packed and posted promptly, I can't control delays caused by things like Christmas chaos, pandemics, alien invasions (hasn't happened yet, but you never know!), or fuel shortages. I promise to keep you updated if anything's going wonky with deliveries!

International Orders

• A flat rate fee of £24 applies to international delivery
• Usually sent via Royal Mail tracked
• Heads up: You'll need to cover any customs or import taxes.
• Customs may take extra time to check my critters aren't carrying any weapons before releasing them on their way to you

Returns ("Help, I Need to Send Something Back!")

• You've got 14 days from receiving it to let me know
• Return it unused and resaleable
• You'll need to cover the return postage
• PLEASE get proof of postage (seriously, this is super important!)
• After 14 days, I'll assume you're as happy with your piece as I hope you are!

Oh No - It's Arrived Damaged!

1. Please contact me within 48 hours
2. Send photos of both the damaged packaging AND the piece
3. Post it back to me within 7 days
4. Once I've had a look, I'll sort out your refund

International Returns - Extra Important Bits!

• Mark your customs label as "Returned Goods"
• If you don't, any customs/import taxes might come out of your refund
• Sorry, but them's the rules they set

Lost Parcels If your order goes on an unexpected adventure in the postal system, we'll need to wait until it's officially considered "lost" but I promise to keep you updated and help track it down.

Still Have Questions? Just drop me a message - I'm always happy to help sort things out! sarah@sarahbrabbin.com